Booking conditions, The
Willows LL53 7RW
a booking with us means that you have entering into a legally binding
contract, governed by English Law
condition of that contract is for us to reserve the pitch and not let
it out to anyone else, and for you to arrive and use it.
Persons on Site
guests, customers and visitors aged over 18yrs are allowed on the site.
are not allowed on site at any time.
The pitch offered is only for the declared number of persons/dogs/cars etc. If you arrive with more people, more cars, different tent etc. We may not have an alternative pitch for you. If your booking varies, always check with us in advance prior to setting off on your journey.
Arrival and Departure
time is after 1pm. Departure time is before 11am
Late arrivals (after 5pm) there will be an envelope with your name on it, by the reception door, please follow the enclosed instructions.
Deposits, and Balance Payments
is the amount charged in consideration of reserving a pitch for you (i.e.
you are paying us to reserve that pitch for you for your benefit and to
our detriment of us not being able to reserve it for somebody else).
cancel or are unable to arrive your deposit is not refundable, as the
service of reserving the pitch for you will already have been
fulfilled. Deposits are deductable from the total charge for your
stay. We will, if not a last minute cancellation, try if possible
to transfer your booking to a later a date
If we have to cancel your booking (not including Local Authority, Government, Recognised Authority, Closures for whatever the reason restrictions) we will refund your deposit.
COVID: if covid interferes in any way with a booking we will transfer to another date.
Balance payments are required one week in advance of your arrival.
No refunds will be given for bad weather, early departure or cancellation [we advise that you take out Hoilday insurance].
We do not have charging facilities for electric cars, the hookups will
not take the load and will trip the whole site. Please do not attempt it, we may have to ask you to leave.
Charging points is something we are looking into, please bear with us in the meantime.
We do not allow washing lines,[ rotary accepted ] nor flags.
No electric heaters permitted in awnings.- [ Health and Safety regulations ]
Balls, Games, Cycling
Please note that cycling, ball games including boules or the playing of any kind, is not permitted on the main touring or camping field.
All visitors must be 18 yrs old or over. No Children.
Due to the site being at its capacity, during Bank Holidays, we are sorry but NO visitors are allowed during Bank Holiday weekends
Visitors by prior arrangement. Visitor fees apply and they MUST report to management prior to entering the site [we have to know who is on site for Guests safety and security].
We do not accept any groups.
Groups are classified as more than 4 people
Individual unit bookings which upon arrival constitute bookings made as part of a group, are likely to be asked to leave. No refunds will be given.
No loud music to be played at anytime.
Noise that is likely to, or does, disturb others will not be tolerated at any time, you are likely to be told to leave; no refunds will be given.
The use of foul language at anytime is not acceptable, you will be told to leave; no refunds will be given.
We reserve the right to refuse site entry to, or eject from the site, anyone we consider to be under the influence of alcohol. In this instance no refund will be made.
Our price guide is a Guide: Prices may vary during the season due to offers etc.. The price offered upon booking is the agreed price.